Returns
We will accept returns & exchanges on new Tervis Tumblers in their original Tervis gift box that were originally purchased from www.tumblerstore.com.
All returns must be approved in advance by us and must clearly show our return authorization number on the outside of your shipping carton.
If you have defective Tervis Tumblers and need instructions on how to take advantage of the Tervis Tumbler unconditional factory guarantee please visit our Defect Replacement page.
For return authorization consideration, please complete our online form below. Our customer service team will review your request and respond via return e-mail within 1 to 2 business days.
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